The National Careline
0800 0699 784


The National Careline is a not for profit organisation providing help and support for older people, their carers and their family.

Most of us will need adult social care either for ourselves, or a friend or relative at some point in our lives. This is the point when people need extra support and can be perhaps as a result of illness or disability. It includes older and younger people, the physically disabled, those with mental health problems and their carers.  

Yet, when people need this extra support, finding information about the Care System can seem a daunting process as there are also a lot of misconceptions about care, especially for the elderly or those suffering from dementia.

When people need our services, they are often at crisis points in their lives and need access to good quality advice and guidance but, despite the efforts of many organisations, this still difficult to access, leaving many of those needing care not receiving the assistance they require.

It was to address this problem that The National Careline was formed with the intention of it being an information gateway assisting people to find sources of information and practical support and advice.  

This includes information on what help is available and how to access it, funding issues and where to access financial support; a point which is especially important for those who are able to fund their care from savings initially but must consider what will happen when, or if, those resources are exhausted and they need to fall back onto the state to fund their care.

Our assistance is provided by a helpline on 0800 0699 784, by email, or by signposting to the relevant organisation able to provide the information and help required

We take calls from all over the country but we receive no grant funding. We raise monies ourselves by putting on exhibitions and we also receive donations from those we help, but we need money to do more.

Would you please consider funding our work in the community.

Sponsorship and Donations, large or small,  are gratefully received as they help us meet the costs of keeping The National Careline going which ensures that the service is there for others to use in their time of need.

Thank you